Where do you deliver?
We deliver throughout the United States.
How long will my order take to arrive?
Most orders arrive within 3–5 business days. Once your order has shipped, we’ll send you an email with an update. If you are registered on moritzlab.com, this notification will also be sent to your personal account.
How much does shipping cost?
Standard US shipping is free when you spend $30 or more. Shipping costs and any expedited delivery options will be shown at checkout.
How can I track my order?
Once your order has shipped, we’ll send you an email with your tracking information. If you have a Dr. Moritz account, you can also sign in to view your order status.
Can I return my order if I’m not satisfied?
We accept returns within 30 days of purchase, provided the product is unused, unopened and in its original packaging.
Please contact our customer care team before returning anything so we can guide you through the process.
My discount code isn’t working. What should I do?
First, check that the code has been entered exactly as shown and that your order meets the offer terms. Some discounts cannot be combined with other promotions or subscription savings.
If the code is still not working, please contact our customer care team before placing your order.
Can I use more than one discount code?
Only one promotional code can normally be used per order. Discount codes may not be combined with subscription savings or other promotions unless the offer specifically states otherwise.
Can I change or cancel an order after placing it?
We begin processing orders quickly, so we cannot guarantee that changes or cancellations will be possible. Contact our customer care team as soon as you can and we’ll do our best to help.
How can I contact Dr. Moritz?
You can contact us through our Contact Us page or email info@moritzlab.com.
If your question relates to an existing order, please include your order number so we can help you more quickly.
Subscription FAQs
How does Subscribe & Save work?
Choose an eligible product, select the subscription option and choose how often you would like it delivered. We’ll then process and ship your order automatically according to your selected schedule.
How much will I save?
You’ll receive 30% off your first subscription order and 20% off future subscription renewals. Your savings are applied automatically, so you don’t need a discount code.
How long does my subscription last?
Your subscription continues until you decide to pause or cancel it. There is no fixed-term commitment.
When will I be charged?
You’ll be charged when each scheduled subscription order is processed. You can view your upcoming order date and manage your subscription through your online account.
Can I pause, skip or cancel my subscription?
Yes. You can pause, skip or cancel your subscription through your online account.
Make any changes before your next order is processed to prevent that shipment from being charged and dispatched.
Can I change my delivery schedule?
Yes. You can adjust your delivery schedule through your online account, helping you receive your products when you need them.
Can I change the products in my subscription?
Yes. You can manage your subscription products through your online account. Available options may depend on current product availability.
Which products are available on subscription?
Most Dr. Moritz products can be purchased through Subscribe & Save. If a subscription is available, you’ll see the option on the relevant product page.
How does the Price-Lock Promise work?
As long as your subscription remains active, the base subscription price agreed when you subscribed will remain locked. Changes to your products, quantities or subscription may affect the price you pay.
What happens if there is a problem with my subscription delivery?
Please contact our customer care team with your order number and details of the issue. If your parcel is delayed, damaged or incorrect, we’ll investigate and help arrange the appropriate resolution.
Can I return a subscription order?
Our standard returns policy also applies to subscription orders. Eligible products must be unused, unopened and in their original packaging, and you must contact us within 30 days of purchase.
Kids Magnesium FAQs
What age are Kids Magnesium Gummies suitable for?
Our Kids Magnesium Gummies are suitable for children aged two and over.
Children aged 2–3 should take one gummy daily, while children aged four and over can take one to two gummies daily.
The gummies are not recommended for children under two because of the risk of choking. They should always be fully chewed under adult supervision.
However please refer to the details on the relevant product page.
How should my child take Kids Magnesium Gummies?
Children aged 2–3 should take one gummy daily. Children aged four and over can take one to two gummies daily, or as directed by a healthcare professional.
Do not exceed the suggested serving.
When is the best time to take Kids Magnesium Gummies?
They can be taken at the time that works best for your child’s routine. Many families choose to give magnesium as part of an evening or after-dinner routine.
Consistency is more important than a particular time of day.
What type of magnesium do the gummies contain?
Our Kids Magnesium Gummies contain magnesium citrate, a commonly used form of magnesium.
Please check the Supplement Facts panel for the precise amount per serving and full serving instructions.
Are Kids Magnesium Gummies sugar-free?
Yes. Our Kids Magnesium Gummies are made without sugar.
If your child has diabetes, follows a medically prescribed diet or has a health condition, speak to their healthcare professional before introducing a new supplement.
Are they suitable for children with allergies or dietary requirements?
Our Kids Magnesium Gummies are made without dairy, gluten, eggs, nuts, fish, gelatin or soy.
Always check the product label for the most current ingredient and allergen information, particularly if your child has a diagnosed allergy.
Do the gummies contain artificial preservatives?
Our Kids Magnesium Gummies are not made with artificial preservatives. Please review the full ingredient list on the product page or packaging for the most up-to-date information.
Will magnesium make my child feel calmer?
Magnesium supports normal muscle and nerve function, but every child is different and individual experiences may vary.
The gummies are a dietary supplement and should not be used as a treatment for anxiety, sleep difficulties or behavioural conditions.
Can my child take these gummies with medication or other supplements?
If your child takes medication, has a medical condition or already uses another supplement containing magnesium, speak with their healthcare professional before use.
This can help avoid potential interactions or exceeding the recommended daily intake.
What happens if there is a problem with my subscription delivery?
Please contact our customer care team with your order number and details of the issue. If your parcel is delayed, damaged or incorrect, we’ll investigate and help arrange the appropriate resolution.
Can I return a subscription order?
Our standard returns policy also applies to subscription orders. Eligible products must be unused, unopened and in their original packaging, and you must contact us within 30 days of purchase.
Product FAQs
Where can I find the ingredients and nutritional information?
You’ll find the full ingredient list, Supplement Facts and serving instructions on each product page and on the product packaging.
How do I know which product is right for me or my family?
Each product page explains who the product is formulated for, its ingredients and its intended nutritional benefits.
You can also use the Dr. Moritz Gummy Quiz to explore products based on your family’s needs.
If you are pregnant, breastfeeding, taking medication or managing a health condition, speak with a healthcare professional before using a new supplement.
Can children take Dr. Moritz products?
Some Dr. Moritz products are specifically formulated for children, while others are intended for adults.
Always check the recommended age and serving instructions on the individual product page and packaging.
Can adults take Dr. Moritz children’s products?
Serving recommendations vary by product. Always follow the instructions shown on the individual product page and packaging, or speak with a healthcare professional if you are unsure.
Can I take more than one Dr. Moritz supplement?
That depends on the ingredients and serving amounts in each product. Check for overlapping vitamins or minerals before combining supplements.
If you’re unsure, speak with a healthcare professional before taking the products together.
Are Dr. Moritz products tested for quality?
Dr. Moritz products are lab tested and made to defined quality standards. Relevant certifications and product-specific information are displayed on each product page.
Where are Dr. Moritz products made?
Dr. Moritz products are made in the USA. Check the individual product packaging for the most current manufacturing information.
Are all Dr. Moritz gummies vegan, gluten-free and sugar-free?
Product formulations vary, so dietary attributes may differ between products.
Check the dietary icons, ingredient list and Supplement Facts on the individual product page before purchasing.
How should I store my supplements?
Store your supplements in a cool, dry place away from direct sunlight and keep them out of reach of children. Follow any additional storage instructions printed on the packaging.
Why can gummies vary slightly in colour or texture?
Because gummies contain ingredients that can naturally vary, you may notice small differences in colour or texture between batches. This does not necessarily affect the quality or potency of the product.
If anything looks or smells unusual, do not use the product and contact our customer care team.